Client Insight Management Executive
CHANEL
Taipei City
3天前

RESPONSIBILITIES AND ACCOUNTABILITIES :

CEM reporting and participating the CEM target set-up

  • Provide qualitative and quantitative CEM report for each event and ad-hoc basis.
  • Base on each BTQ’s CEM profile and challenges to initiate adequate CEM target
  • Provide client list to fulfill the event strategy annually
  • BTQ CEM actions / result monitoring and modification

  • Base on each BTQ’s CEM target and challenges to customize BTQ CEM actions to support business goal
  • Monitor the progress of CEM target monthly and quarterly and flexibly adjust CEM action based on trend and competitors’ moves
  • Enhance client experience with Chanel brand and story

  • Based on the brand guideline, plan the unique CEM actions and ultimate experience for client that only Chanel can do
  • VIP overseas trip planning, execution and post event / trip service, such as photo management
  • Marketing tools management

  • CEM tools planning, ordering and dispatch, such as gifting for different occasions and needs.
  • CEM material translation and validation, such as Website, EDM, DM, invitation cards..etc.
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