Increase and maintain the knowledge data base and questionnaire to fulfill the response of customer ’s question in chatbot channel.
Optimize the answer accuracy of questionnaire to increase the customer satisfaction. In charge of the text service to provide the prompt and accurate chat service in chatbot.
Increase the new knowledge of product, nutrition, campaign, event, business incentive plan, financial FAQ in chatbot service to add prompt and accurate answers to achieve higher customer satisfaction and response rate.
On duty and execute the live chat service to offer the complicated or non-standardized answers to customers.
Initiate and analyze the error correspondence by customers and optimize the chatbot FAQ to enhance the customer experience.
Analyze the performance of chatbot accurate response rate to improve the customer satisfaction