Sr. Customer Quality Engineer
Littelfuse, Inc

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

Our associates are a strategic advantage for us who are making a difference at Littelfuse. Join our team and make a difference every day!

About the Job

Act as focal point for all quality related customer communications like quality complaint and inquiriesWork with customers to verify and understand the device and system level issuesAddress customer issues to internal team and drive solution for customer Update customers in a timely manner regarding to the status of the quality issues or inquiries till closeBased on customer communication and data analysis, propose focus to plant for any improvement opportunity on product qualityWork with plant to organize customer audit for quality issue related.

Involvement into key customer audit for qualifications and surveillance etc.Collect and pass customer specific request to plant team / global QMS team and support the review, execution to drive better customer satisfactionLead continue improvement on key customer’s quality score or satisfaction level

About You

5+ total years in Quality, Manufacturing, or Engineering function (min). Sr Engineer desired is 8 Years (min).3+ years in Customer Quality Engineering with Root Cause Failure Analysis knowledge and exemplary direct customer support skills.

Strong Analytical and Problem Solving SkillsKnowledge of complex electronics, electrical, or mechanical assemblies.Knowledge of manufacturing principles and manufacturing engineering techniquesSemiconductor experience in quality, engineering, or manufacturing preferredSemiconductor knowledge or experience (simple power protection devices, fab process general knowledge, silicon failure analysis tools, and failure modes) desired.

  • Working knowledge of quality tools including cause-and-effect diagram, FMEA, 8D, chart, histogram, pareto chart, SPC, control plan, Knowledge on ISO9000 / TS16949 / IATF Standards desired;
  • automotive experience is a positive.Audit experience Internal and / or external; VDA certified preferred.Proficient in MS Office suiteStrong Customer Management Skills - Able to interface effectively from engineering to senior management level.

    Able to multi-task, prioritize, and work under pressure at times. Excellent verbal and written communication skills, able to provide quality interface at any level.

    Previous experience with multinational corporations (MNC) is an advantageGood understanding of and able to communicate in English (90%).

    Knowledge in other language is an advantageTeam oriented and responsiveTechnical expertise in electronics, quality, or manufacturing engineering discipline for Senior levelWilling to travel regularly for the job (as needed)

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