Manager II, Customer Engineer - (M2) - CMP (iTeam)
Applied Materials

Key Responsibilities

Develops and maintains customer relationship with all relevant individuals in his / her district at all times, at all levels.

Performs regular customer visits.

Manages, coaches and directs all customer engineers in his / her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals.

Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.

Initiates reports necessary for the business. Be the prime interface with the Product Divisions : tech support, training, spares, reliability.

Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the mentor program so that all new engineers have a defined mentor.

Executes escalation procedure.

Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering.

Responsible for financial forecast for his / her district. Responsible for cost efficiency with the district. Measured by the financial result.

Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.

Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking.

Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.

Functional Knowledge

  • Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families.
  • Business Expertise

  • Applies understanding of how the team relates to other closely related areas to improve efficiency of own team
  • Leadership

  • Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines
  • Problem Solving

  • Uses judgment to identify and resolve day-to-day technical and operational problems
  • Impact

  • Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function
  • Interpersonal Skills

  • Uses tact and diplomacy to exchange information and handle sensitive issues
  • May be required to interact with outside customers, vendors or suppliers

    Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times.

    This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.


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