TWHK Customer Care & Supply Chain Excellence Project Manager


The role of the supply chain business partner is to lead supply chain and being contact of the company for one of the 3 GBUs GEM / CHC / VX Deliver the best in class customer service with optimized cost , including yet not limited to, ensuring successful product launches and tenders, leading S&OP cycle, providing real time support and analysis, actively contributing to key business meetings with commercial teams, adding value in decision making as well as promoting best practices External focus and able to connect supply chain objectives to business objectives and drive projects to improve business results, maximize topline and bottom line performance of the P&L Go beyond the standard service delivery, give business insight, improve decision making, ultimately boost performance of the whole organization


Supply Chain

  • Lead the S&OP for the specific BU with best in class standards to ensure that sales and profitability targets are achieved
  • Continuously improve forecasting process towards one number. Budget and F2 / F3 to be integral part of S&OP
  • Drive forecast excellence and business intelligence both short and long term, providing inputs on trend analyses and defining forecasting models in collaboration with the respective brand teams / business units
  • Interface with Sanofi logistic teams, Distribution platforms and Regional Supply Chain organizations for net demand planning and product delivery follow-up
  • Ensure best service at optimum cost and inventory. Proactively manage risk on product supply with proper communication to key business partners and manage arbitration with key stakeholders (medical, regulatory, finance, commercial, GM )
  • Anticipate, monitor and followup logistics consequences of regulatory activities relating to visa expiries / renewals, new product launches, site transfers or variations with various stakeholders (plants, regulatory affairs, quality).
  • Distribution Management

  • Be actively involved in the development of distribution strategies in Country lead / drive projects in order to achieve improvement in efficiency and overall reduction in transportation and distribution costs.
  • Review all distribution-related activities and identify ways to improve (eg. Reduction in lead-time or delays).
  • Support and provide information on trade stock levels and trade stocks dispersion to the Commercial teams.
  • Compliance

  • Ensure all supply contracts comply with relevant Acts, legal demand and ethical standards.
  • Ensure all business and promotional activities comply with relevant codes, legal demands and ethical standards, including external and sanofi internal Code of Conduct in collaboration with key stakeholders in Quality, Regulatory Affairs, Legal and Compliance.
  • Regularly update SOPs and internal procedures to ensure adherence across the organization.
  • Health, Safety and Environment

  • Identify and correct unsafe conditions or behaviours and immediately notify the Manager of any serious incidents; complete an incident / Injury Report and forward to Human Resources within 48 hours where necessary.
  • Cooperate with management in the provision of a healthy and safe workplace at the warehouse / distribution centres


  • Min. 8-10+ years in pharma sector (as preference) of increasing responsibilities in supply chain management / operations experience, including experience in demand planning, distribution and warehouse management, logistics and transportation, purchasing and customs compliance
  • Strong leadership skills, leading teams toward a culture of collaboration and excellence of performance through Engagement
  • Being innovative, impactful and influential and passionate to drive for results
  • Proven proactive communication skill
  • In depth knowledge of key supply chain / logistics processes & current best practices
  • Ability to manage cost performance, supply / demand forecasting & distribution execution across a variety of product lines from multiple sources
  • Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects (over time)
  • Knowledge of MRPII concepts and systems, exposure to SAP & experience in supply chain planning tools such as Demand Solutions, Manugistics will be an advantage
  • Ability to travel regularly
  • Desirable skills, experience and qualifications

  • Possess a global perspective with the ability to understand and work effectively in a culturally diverse and large organization
  • Background in pharmaceutical industry would be an advantage
  • Demonstrate good command of English, fair in Mandarin will be a plus
  • Proficient in MS software including Word, Excel and PowerPoint
  • University degree, preferably majoring in Engineering, Business or Logistics Management
  • Master’s degree and APICS certification will be a plus
  • LI-SEA

    At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers.

    We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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