About the Company
Circles.Life is World’s first and most successful digital telco. We have a mission : to re-imagine the mobile experience for the digital consumer through our customer-
centric mobile platform and disrupt the multi-trillion dollar global telco industry.
We launched our services in Singapore in 2016 and have since gained market share quickly while delivering a best-in-class customer experience.
Currently, We are expanding our business into Taiwan and we are looking for passionate and driven individual to join us in this start up.
We have an opening for a Customer Happiness Expert who wants to gain valuable experience and exposure at a rapidly scaling telco startup in Taiwan.
The role will be based in our awesome Taipei office.
Do you want to get first-hand insights on how a rapidly scaling tech startup operate? - Do you enjoy working within an entrepreneurial environment, having the personal freedom to act, and be part of a fun, energetic team who are running at full speed to ignite a digital disruption in telecommunications?
If the answer is YES, read on to find out more about the role at Circles.Life
Job Description :
Circles.Life is looking for a Customer Happiness Expert who is meticulous, energetic and have a passion for customer service and satisfaction.
He / she will be based in our Taipei office.
As a key member of our team, your responsibilities include but not limited to :
Handle multiple chats and resolve customers' concerns in an effective, efficient and timely manner via Live chat or Social Media
Handling emails / calls from customers and provides first line customer service support and immediate problem resolutions;
Handle difficult or agitated customers and convey genuine empathy
Respond to customer comments and / or inquiries in a manner that the situation / concern is understood
Work with other departments in resolving customer's delivery, order management, network, app and billing issues
Work closely with other team members to resolve any challenging issues encountered
Perform ad-hoc tasks as needed
What’s on offer :
Circles.Life provides a great environment and platform for employees to build their career. In this role, you can expect :
Unique opportunity to be a part of innovating the telecommunications industry (Circles.Life is the only company of its kind in all of Asia!)
Once in a lifetime chance to help shape a brand from the ground up
Autonomy in the role and in managing your own portfolio
Exposure to the fast-paced world of high-tech start-ups
Attractive experience and compensation
Working with passionate, smart and driven colleagues in a vibrant environment
Requirements / Qualifications :
Experience in E-commerce, BPO, or Telco industry will be preferred
At least 1 years experience in customer service (Voice / Email / Chat)
Typing Skill of at least 40 wpm
Excellent communication skills (Mandarin / English)
Amenable to shifting and weekend schedules
Experience in a chat support environment is a plus
Ability to multitask and work under pressure
Exceptional customer service skills
Passion for service excellence
Experience with Zendesk is a plus but not required