L Technical Support Engineer

Please note, all positions at Binance require relevant experience. Applications without required experience will not be considered.

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money for people around the world.

Are you looking to be a part of one of the most influential companies in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

We are looking for a talented L2 technical Support Engineer to join our TechOps team.

Responsibilities :

  • Provide technical support and handling urgent escalation from external or internal customers or users in production environment with high-volume of transaction traffic with L3 engineer’s direction and training
  • Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team
  • Work closely with product and developer teams in global offices, participate and follow up in iteration, release and roadmap planning timely
  • Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization
  • High responsibility in continuous improvement in service quality and efficiency
  • Requirements :

  • Strong capabilities to identify, record and track problems logically and systematically
  • Familiar with technical support process and escalation management
  • 1-3+ years of experience in software or financial technology (FinTech) industries
  • Some Web or APP related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP / IP, Linux / Unix, SQL etc.
  • Familiar with tools such as JIRA, WIKI, Kibana, Grafana, etc.
  • Passionate with technical support to solve complicated customer issues
  • Good communication skills with spoken / written English
  • Ability to present or speak fluently to engineers, product managers and customers
  • BS / MS in scientific or engineering majors
  • Conditions

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire
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