The Director of Market Management will have a strong background leading geographically diverse, results oriented organizations, with an emphasis on consultative selling principles.
With a core focus on leading regional Market Management team(s), the key objective of this role will be to provide the guidance and leadership to teams to ensure that revenue targets are exceed within the region.
You will bring a strong business acumen coupled with market place knowledge and a high level of account management expertise to the role.
In addition, the ability to motivate, coach and mentor a diverse and geographically fragmented organization will ensure success within this assignment.
Your skills in establishing and developing long term relationships with both internal and external customers will be a key to the success of the role.
What you'll do
Focus primarily on leading a multiple-level team within Market Management and regional accounts, and acting as the regional representative for internal or external Expedia Group (EG) initiatives
Manages Area Managers (for the markets and team members identified as independent areas), and Senior Market Managers, Market Managers, Associate Market Managers, and Market Associates directly for the other unincorporated markets
Coaches peers and team in executing market strategies
Executes on leadership strategy and aims to exceed plan number; plays a leading role in implementing cross-functional Expedia activities
Gains deep insight into the market through developing long-term strategic alliances and partnerships that increase the company's competitive advantage, and delivers intelligence into internal bold tools;
guides Market Managers in prioritizing opportunities for business growth and supports negotiations in the field when beneficial
Participates in industry events and speaking engagements to share deep industry knowledge, forming long-term, influential relationships in the process
Focuses on developing mutually beneficial internal relationships across the company functions in the pursuit of innovative opportunity development;
drives internal, cross-functional navigation to facilitate and solve issues encountered by the team
Influences external decision makers to partner with Expedia and to expand Expedia’s industry influence within various markets;
monitors the industry for creative ideas and solutions that can be used with partners
Leads the organization by communicating strategy and market insights, cultivating an agile work environment, identifying and coaching talent, and building an external and internal pipeline
Other reasonable duties, as assigned
Supervision to be Exercised and Received
6 10 Area Managers or Senior Market Managers
Direct supervision from Senior Director, Market Management
Who you are
Bachelor’s Degree; MBA or other postgraduate qualification desired
Minimum of 6 8 years’ dynamic experience in handling geographically dispersed organizations, preferably in the technology, e-commerce or travel industry
Past success in mentoring and building organizations that cater to long-term customer relationships
Monitor and successfully lead individual marketplace success with the core goal of exceeding weekly and monthly revenue targets
Execute marketplace initiatives with a strong eye on maximizing margin opportunity, obtaining lodging rates and availability information, and driving better relationships with our supply partners
Drive relevant data sets and deliver actionable information to the assigned customer base
Advance working skills in Microsoft Excel
Excellent knowledge and understanding of yield management principles and practices
Strong focus on team with a get it done attitude
Experience working in a flexible, fast-paced ever-changing and challenging environment
Establishes and builds healthy working unions.
Evaluates with an understanding of products, services, and the market for the purpose of obtaining favorable arrangements for Expedia.
Written & Spoken Communications, Listening, and Influencing skills
Conveys, receives and interprets ideas and information, present information appropriately to a diverse range of audiences, and influences partner decisions.
Build & Maintain Teams
Encourages, motivates, and guides individuals and teams in learning and improving effectiveness and develops and improves performance.
Develops goals, ideas, and initiatives that improve the organization's performance, manage costs, and motivate change at all levels.
Drive for Results
Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals;
deriving satisfaction from goal achievement and continuous improvement.