Job Summary :
This position is mainly responsible for supporting the sales process for Clinical Laboratory IT solution as well as after sales support for Point-of-Care IT solution.
Main Tasks & Responsibilities :
Performs the technical consulting work in selling Clinical Laboratory IT solutions of Roche Digital Diagnostics portfolio.
Gathers and assesses customer needs, both business and technical.
Generates IT solution advice, proposals, presentations, and other customer communications.
Supports the IT product evaluation in pre-sale stage.
Creates an appropriate implementation plan with timelines.
After sales support for Point-of-Care IT solution, including hardware / software installation, customer training, troubleshooting, maintenance, etc.
Represents as a technical expert for customers; Conduct external trainings for customers, distributors and internal training for relevant employees.
Work closely and collaboratively with cross functions to combine resources, and drive win-win solution.
Interacts directly with Line managers to identify new marketing opportunities, prepares regular marketing activity reports and responds to questions from the sales team.
Timely report customer complaints / problems to global case management tool seeking for the cause of the problem; expediting correction or adjustment;
following up to ensure resolution and execution of required corrective actions to fulfill customer needs.
Bachelor Degree or above in Information Management, Computer science and Information Engineering, Bioengineering, Medical technology or equivalent.
Minimum 2 years of mixed experiences in Healthcare IT, technical sales, and product management.
Language Skills :
Fluent English in listening, speaking, reading and writing.
Specific Knowledge & Skills :
1) Achieving Results : Holds self-accountable for meeting commitments.
2) Technical and Business Expertise : Applies emerging knowledge and trends in one’s area of expertise to improve results.
3) Teamwork and Collaboration : Establishes strong collaborative relationships.
Solid IT technical knowledge : HIS / LIS, HL7, web application in the cloud, Networking, SQL server, programming language (Python, etc.)
Project Management Skills
Effective Communication Skills
Ability to work independently and being part of a team
Growth & Innovative Mindset
Who we are Roche Diagnostics Ltd. Taiwan is currently looking for candidates who like to work in a dynamic, challenging environment that capitalizes on their strengths and abilities.
Roche is an equal opportunity employer.