IT consultant
Taipei,Taipei City,Taiwan,

Job Summary :

This position is mainly responsible for supporting the sales process for Clinical Laboratory IT solution as well as after sales support for Point-of-Care IT solution.

Main Tasks & Responsibilities :

  • Performs the technical consulting work in selling Clinical Laboratory IT solutions of Roche Digital Diagnostics portfolio.
  • Gathers and assesses customer needs, both business and technical.
  • Generates IT solution advice, proposals, presentations, and other customer communications.
  • Supports the IT product evaluation in pre-sale stage.
  • Creates an appropriate implementation plan with timelines.
  • After sales support for Point-of-Care IT solution, including hardware / software installation, customer training, troubleshooting, maintenance, etc.
  • Represents as a technical expert for customers; Conduct external trainings for customers, distributors and internal training for relevant employees.
  • Work closely and collaboratively with cross functions to combine resources, and drive win-win solution.
  • Interacts directly with Line managers to identify new marketing opportunities, prepares regular marketing activity reports and responds to questions from the sales team.
  • Timely report customer complaints / problems to global case management tool seeking for the cause of the problem; expediting correction or adjustment;
  • following up to ensure resolution and execution of required corrective actions to fulfill customer needs.

    Education :

    Bachelor Degree or above in Information Management, Computer science and Information Engineering, Bioengineering, Medical technology or equivalent.

    Experience :

    Minimum 2 years of mixed experiences in Healthcare IT, technical sales, and product management.

    Language Skills :

    Fluent English in listening, speaking, reading and writing.

    Specific Knowledge & Skills :

  • Core competency
  • 1) Achieving Results : Holds self-accountable for meeting commitments.

    2) Technical and Business Expertise : Applies emerging knowledge and trends in one’s area of expertise to improve results.

    3) Teamwork and Collaboration : Establishes strong collaborative relationships.

  • Solid IT technical knowledge : HIS / LIS, HL7, web application in the cloud, Networking, SQL server, programming language (Python, etc.)
  • Project Management Skills
  • Effective Communication Skills
  • Presentation Skills
  • Ability to work independently and being part of a team
  • Growth & Innovative Mindset
  • Who we are Roche Diagnostics Ltd. Taiwan is currently looking for candidates who like to work in a dynamic, challenging environment that capitalizes on their strengths and abilities.
  • Roche is an equal opportunity employer.

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