KLA-Tencor Corporation, a leading provider of process control and yield management solutions, partners with customers around the world to develop state-
of-the-art inspection and metrology technologies. These technologies serve the semiconductor, data storage, LED, and other related nanoelectronics industries.
With a portfolio of industry-standard products and a team of world-class engineers and scientists, the company has created superior solutions for its customers for more than 35 years.
Headquartered in Milpitas, Calif., KLA-Tencor has dedicated customer operations and service centers around the world. Additional information may be found at www.kla-tencor.com .
Responsible for providing pre-sales and post-sales service to customers. Acts as liaison between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
Reviews warranty claims. Processes customer returns and exchanges. Expedites service and repairs. Provides special pricing for non-
standard items. Mgr, Customer Support 1 : Receives assignments in the form of objectives and establishes goals to meet objectives.
Provides guidance to subordinates to achieve goals in accordance with established policies. Work is reviewed and measured based on meeting objectives and schedules.
Establishes and recommends changes to policies which affect subordinate organization(s). Erroneous decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules.
Frequently interacts with subordinate supervisors, customers and / or functional peer group managers. May interact with senior management.
Interactions normally involve matters between functional areas, other company divisions or units, or customers and the company.
Manages, through subordinate supervisors, the coordination of activities of a section or department with responsibility for results in terms of costs, methods, and employees.
In some instances this manager may be responsible for a functional area and may not have subordinate employees.
N / A