Associate Customer Experience Manager (Contractor)
F. Hoffmann-La Roche Ltd
Taipei,Taipei City,Taiwan,


1. Operate and optimize digital eco-systems and digital initiatives.

2. Collect insights from user behaviour and shape customer experience strategy.

3. Help customer experience manager to establish and enhance digital capability of Roche Taiwan.

4. Raise the CX and digital IQ / maturity of Roche Taiwan and assess current capabilities

5. Drives sharing of best practice & lessons learned

6. Identify and work with outstanding digital agencies and partners to propose new business models and drive excellence and execution


Education / Qualifications :

Minimum : University degree or above. (preferably in marketing, business, communication)

Strongly desired : FMCG or retail experience

Experience, Skills, Knowledge :

  • Relevant and significant digital marketing experience, preferably with digital agency
  • Has demonstrated experience of leveraging science for customer engagement, branding, and positioning.
  • Complex project management experience
  • Experience managing agency and supplier performance
  • Proven track record of high performance
  • Knowledge :

  • Innovation & customer centric’ design methodologies
  • Customer experience and service design
  • Digital analytics
  • Digital / customer online research and landscape
  • SEO traffic drive techniques
  • At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
  • focused healthcare groups. Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

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