Engr, Tech Supp 2
KLA-Tencor Corporation
Hsinchu, Taiwan
5d ago

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.

No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D.

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices.

Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group / Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.

The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

  • Our comprehensive services include : proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24 / 7 technical support teams and knowledge management systems;
  • and an extensive parts network to ensure worldwide availability of parts.

    BBP Tech Support Engineers (TSE) independently respond to issues where first-line product support has been unable fix problems in malfunctioning equipment.

    The main job focus is as following :

  • Provide highly visible customer support through the performance of on-site installation, as well as leading all aspects of any vital diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • Responsible for tool customization, testing & qualification prior to shipment customer acceptance testing and obtain customer or account shipment approval.
  • Exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results.
  • If the depth of technical understanding requires, consults with other engineering teams, and hosts meetings with multiple teams to discuss the technical issues and figure out the best course of action.

  • Work on more difficult problems requiring in-depth system knowledge and understanding of operating principles.
  • Checks out and approves operational quality of system equipment.
  • Clearly document troubleshooting processes and technical findings to generate service reports.
  • Additional responsibilities may include :

  • Reporting design, reliability and maintenance problems to the appropriate engineering or manufacturing organization.
  • Detailing system problems and working with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) opportunities.
  • Develop and document new troubleshooting procedures and Best Known Methods (BKMs).
  • Develop written procedures and training material.
  • Act as Technical Support representative for new product development.
  • Qualification

  • 2 years experience in system level troubleshooting, and leading / driving multi-disciplined teams to resolve complex problems.
  • Demonstrated ability to act independently and with minimum of planning, drive work to resolution, including post-mortem actions.
  • Ability to quickly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions.
  • Experience in project management, customer relations, leading / driving multi-disciplined teams to resolve sophisticated issues.
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