Desktop Support Technician
Amexglobalbusinesstravel
Taiwan>Taipei City>Taipei
8天前

Job Description : Depot Desktop IT Support Technician

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travellers informed, focused and productive while on the road.

With approximately 12,000 employees and operations in nearly 120 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveller care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers.

Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations.

As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

Get ready to make impressions that will last.

Role : The Depot IT Technician is primarily responsible for any System Imaging, repair and / or Asset management and vendor management regarding managing repair work.

Maintain an advanced understanding of IT hardware repair and OS management at all levels (Windows 7-10, SCCM, HP, Dell, Lenovo, etc.)

This individual will need to be familiar with Windows configuration, managing multiple systems through the imaging and configuration processes.

Have asset management experience, and can follow written processes and procedures.

This position will also provide desktop support and be responsible for providing technical support for our global customer base through our Service Now platform.

Key Responsibilities

  • Highest priority on working with customers and top tier customer service
  • Provides on-site and remote technical service support, installation, configuration and problem resolution in Windows / Apple / MAC / Network environments.
  • System Imaging, repair and / or Asset management
  • Maintain an advanced understanding of IT hardware repair and OS management at all levels (Windows 7-10, SCCM, HP, Dell, Lenovo, etc.)
  • Windows configuration, managing multiple systems through the imaging and configuration processes
  • Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
  • Diagnoses mechanical, hardware, software and system failures using established procedures.
  • Determines most cost-effective repair resolution to minimize customer downtime.
  • Act as the primary provider of technical support to desktop and laptop computer users for hardware, Windows / Apple / Mac OS, and application issues to Executive / Financial Level customers.
  • Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
  • Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
  • Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers.
  • Coordinate support and repair activities with select third party vendors.
  • Key Qualifications

  • 1-3 years in a hardware support roll directly managing and maintaining PC’s laptops and printers
  • AA in Computer Science / Technical School
  • 5-10 years of direct IT Hardware support including vendor certification
  • Hardware certification(s). (MCA, MCP , Dell, Lenovo )
  • Windows 7 10 experience required certification preferred
  • Windows SCCM experience
  • Hardware repair knowledge, certification preferred
  • Dell, HP, Lenovo
  • Business Writing and Documentation skills
  • Must have the ability to work methodically and detail oriented
  • Communicates well with management and user community
  • Windows certifications is a plus
  • Service Now Ticket experience is a plus
  • Dell, Lenovo Hardware & Windows SCCM certifications are a plus
  • Required Skills :

  • Asset management systems
  • Windows OS System Imaging
  • SCCM
  • ServiceNow ticket system experience
  • Hardware / Software troubleshooting and repair skills on : PCsLaptopsMAC’sTabletsMobile phones
  • Taipei

    It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-

    discriminatory environment free from intimidation, harassment or bias based upon these grounds.

    GBT Recruitment Privacy Statement

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