Customer Management Officer (TWN-SCM-0020)
ABOUT THE DEPARTMENT / TEAM British Council Taiwan runs a range of face-to-face Young Learner and Adult courses for the
general public at its Xin Yi and Shipai teaching centres. The British Council plans to grow the work it does in the face-to-face market and welcomes applicants who can help make this happen.
Excellent sales and the ability to meet ambitious targets, strong people management skills and excellent customer relations skills are required for this role.
WHAT YOU WILL BE DOING AND WHY
As a Customer Management Officer, your main responsibility is to ensure a high quality, efficient integrated customer service experience for all existing students.
You will act as British Council’s ambassador and provide top quality services to all new and existing customers meeting all KPIs and deliver Sales & Customer Management targets in order to enable the Council to meet its business targets and objectives.
WHAT IS INTERESTING ABOUT IT
You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience.
You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.
WHAT WE ARE LOOKING FOR
You should have cross sales techniques and have experience of working in a customer service / sales environment, preferably in the services industry.
It will be advantage if you have some Knowledge of SAP & CRM. You should have good written and oral communication skills in both English and Chinese.
BENEFITS OF WORKING AT THE BRITISH COUNCIL
Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.
Together, we can do more.