Customer Management Officer (TWN-SCM-0020)
British Council
Taipei
6天前

JOB TITLE

Customer Management Officer (TWN-SCM-0020)

ABOUT THE DEPARTMENT / TEAM British Council Taiwan runs a range of face-to-face Young Learner and Adult courses for the

general public at its Xin Yi and Shipai teaching centres. The British Council plans to grow the work it does in the face-to-face market and welcomes applicants who can help make this happen.

Excellent sales and the ability to meet ambitious targets, strong people management skills and excellent customer relations skills are required for this role.

WHAT YOU WILL BE DOING AND WHY

As a Customer Management Officer, your main responsibility is to ensure a high quality, efficient integrated customer service experience for all existing students.

You will act as British Council’s ambassador and provide top quality services to all new and existing customers meeting all KPIs and deliver Sales & Customer Management targets in order to enable the Council to meet its business targets and objectives.

WHAT IS INTERESTING ABOUT IT

You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience.

You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

WHAT WE ARE LOOKING FOR

You should have cross sales techniques and have experience of working in a customer service / sales environment, preferably in the services industry.

It will be advantage if you have some Knowledge of SAP & CRM. You should have good written and oral communication skills in both English and Chinese.

BENEFITS OF WORKING AT THE BRITISH COUNCIL

  • 24 days of Annual Leaves to be pro-rated
  • 1.5 months Chinese New Year bonus & performance bonus
  • Labour Pension Fund
  • Professional development opportunities - we offer a broad range of professional courses to large corporations and that is available for our staff members too!
  • Other benefits : National Health Insurance, National Labour Insurance, Group Medical, Accidental and Life Insurance
  • Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

    Together, we can do more.

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