Technical Training Manager
KLA-Tencor Corporation
Chupei-City, Hsinchu County

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling.

At KLA, we're making technology advancements that are bigger and tinier than the world has ever seen.

Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries.

We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light.

We create smarter processes so that technology leaders can manufacture high-performance chips the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own faster and better.

We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?

Group / Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.

The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

  • Our comprehensive services include : proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24 / 7 technical support teams and knowledge management systems;
  • and an extensive parts network to ensure worldwide availability of parts.


    The responsibilities for this position are :

    Participate with the Product Lifecycle Cycle (PLC) team in designing & developing next generation training, certification, and documentation to support ramp requirements.

    Responsible for training development activities using ProBT methodologies and Case information to drive analytical based designs.

    Responsible for resource planning / requirements (tools / cleanroom / hc) to manage internal & external training and certification requirements for both legacy & NPI products

    Responsible for analyzing WW field analytics to determine certification requirements based upon systems per headcount and targeted touch-time for proficiency

    Responsible for resource planning to support NPI & Sustaining documentation to support product release requirements.

    Responsible for analyzing training demand demographics and optimizing WW training facilities / tools to maximize ROI

    Responsible for continuous improvement process for certification / documentation to assure product uptime / availability requirements (MTBI, CoS, Parts Usage) & document accuracy.

    Responsible for attracting, hiring, and maintaining top talent.


    BS or Masters in a technically related field

    3-5 years’ experience in a semiconductor fab either in applications or process engineering.

    5-10 years progressively more responsible Management Experience, 2 to 3 years of which is in a Training Environment

    Proven Communications skills in a Matrixed environment where building consensus and convincing others to take actions with long range benefits is the requirement.

    Proven ability to build, motivate and drive WW Teams to excel and meet tight deadlines.

    Excellent problem solving, facilitation and presentation skills are necessary

    Minimum Qualifications :

    Master's Level Degree with at least 3 years of experience. OR Bachelor's Level Degree with at least 4 years of experience.

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