Position Summary :
The Technical Sales Specialist (TSS) primarily interfaces between the Commercial Sales Organization (Account Managers), the internal source base within the Company, possible third party partners / suppliers and the end-user / Customer.
The TSS will ensure optimal utilization of appropriate Single-Use Systems technologies, products and services within the Customers’ manufacturing processes and applications (i.
e. BioProcess Containers (BPC’s), Single Use Systems equipment, product and process optimization and scale-up). Additionally, the TSS position will support the Commercial Sales Team to ensure that the Customer achieves its goals in terms of meeting business and financial objectives.
The TSS position will provide strategic and in-depth scientific and technical support in relation to Single-Use System solutions for the marketplace, ensuring our customers’ needs are met and matched to our capabilities
Supporting and enhancing sales processes & enhancing market efforts by :
Acting as primary field technical interface between the Sales team and the Customer focused on Single-Use products (BPCs, Single-
Use Bioreactors, Fermentors, and Mixer systems) and equipment services to clients
Providing effective value-added solutions on design and development, optimization, consultation, technical support, and troubleshooting of Single-Use systems
Providing & delivering high caliber technical presentations that complement Commercial Sales activities
Leading technical product specification & application discussions with clients & prospective prospects
Assisting with customer surveys, inquiries, User Requirements Specifications (URS) and product briefs; conducting process mapping activities, collaborating & making recommendations to clients on potential process improvements through utilization of Thermo Fisher Scientifics’ technologies & concepts
Utilizing inter-company experts and resources to recommend technical applications and process development studies
Recommending how products & business systems can be improved
Informing Marketing and Product Management of new technologies that could complement the existing range from the perspective of identified customer needs
Providing the necessary voice of the customer (VOC) to the appropriate levels within Product Management for all products and services
Sustained evaluation and awareness of competitor activities & innovations within the marketplace in general & ensuring that relevant information is circulated within the organization
Providing effective training activities & workshops on the application & capabilities of Single-Use products and systems.
Supporting Commercial Sales activities in providing customer technical support and product troubleshooting
Assist with customer complaints and investigation activities by providing necessary technical data and feedback to Sales Support, Product Management, Quality Assurance, Engineering and R&D as appropriate
Leading on all aspects of qualification / validation studies & programs initiated with the clients in collaboration with internal functional groups, as may be applicable
Minimum Requirements / Qualifications :
Master’s degree in a life science or related field with minimum 6-8 years of experience working in the Biotech / Biopharmaceutical industry
Detailed knowledge of BioProcess Containers and Single-Use systems
Good understanding of processes and applications used within the Biopharmaceutical, Biotech, human and animal vaccine industries
Comprehensive understanding with proven operational and technical experience utilizing BioProcess containers and Single-
Use systems within the industry
Comprehensive knowledge & understanding of cGMP & other regulatory guidelines combined with applicable understanding of the business and financial aspects of the Biopharmaceutical manufacturing industry including the ability to apply that understanding in making sound business decisions
Leadership capabilities combined with excellent communication & presentation skills
Exceptional project management skills combined with the ability to multi-task effectively
Highly motivated and self-directed requiring minimal supervision including the ability to work on multiple projects
Excellent team-working skills
Ability & willingness to work across professional & cross-functional teams
Excellent computer skills including experience of Microsoft Office (Word, Excel, PowerPoint, & Project)
Willingness to travel up to 50% of time.