Start Your Journey With Us At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.
We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.
If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership.
Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share.
Holds property leadership team accountable for strategy execution, and guides their individual professional development.
The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand.
Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.
Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
Education and Experience
8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
JOB SPECIFIC TASKS
Business Strategy Development
translates Marriott global strategic plan into one that can be executed on property.
Business Strategy Execution
evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
Sales and Marketing
verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.
Talent Management and Organizational Capability
creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
Business Information Analysis
uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
Employee and Labor Relations
celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.
identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
develops and effectively promotes ideas for improving property service and profitability to ownership.
Customer and Public Relations Management
anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity ( PR buzz ).
Company / Brand Policy, Procedures, and Standards Compliance
Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-
validates that employees are appropriately trained and performing to standard.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.