Head of Operations
Taipei, Taiwan

There is no love sincerer than the love of food. - George Bernard Shaw

foodpanda is the leading, on-demand food delivery company in Singapore, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an all hands on deck environment and hire those who can thrive in a startup culture.

We’re looking for a highly-driven and motivated Head of Operations for our team in Taiwan. If you are looking for a place where you can gain hands-on exposure and have direct impact, then this may be the place for you!

The ideal candidate will have a track record as a significant individual contributor comfortable working independently, whilst working closely with the management team.

This role will be based in Taipei and will report directly to the Managing Director.

About the job :

As our Head of Operations, you will be responsible for setting up and optimizing processes, while running the day to day operations of the business :

Responsibilities :

  • Lead Operations strategy - Challenge the status quo and find innovative ways to improve the operations ecosystem
  • Full ownership of Operations P&L
  • Analyze and track KPIs to improve the delivery setup and overall operational performance, and take customer experience to the next level
  • Scale and maintain our rider fleet - Ensure a constant and adequate inflow of rider supply and focus on rider retention, community and engagement
  • Competitive Intelligence - Keep active track of competitors and stay ahead of the curve, in competitiveness and innovation
  • Feedback on tech product and manage roll-outs - Ensure seamless app and feature roll outs to improve operational efficiency and user (rider / ops team) experience
  • Support other departments with operational guidance and resources
  • Requirements

  • You have successfully completed a Bachelor’s degree; Master’s degree is a plus
  • You have at least 2 years of work experience in operations, consulting, banking or a high growth start-up
  • You have strong leadership and communication skills, work independently and are reliable
  • You are process-oriented and data-driven
  • Experience with Microsoft Office, especially Excel, or Google equivalents
  • Your knowledge of the internet and e-commerce sector is solid
  • You are driven and ambitious
  • You are very proactive and able to lead independent projects
  • Fluency in English and Mandarin is required.
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