Why This Role is important to us
Ensure appropriate corporate governance and well established controls are in place to prevent financial losses and reputational damages. Cultivate best practice.
Coach, mentor, guide, drive and hold accountable for own team members to practice a culture of Risk Excellence.
What this role responsible for
Client / Internal Departmental / Client Deliverables
Ensure clients’ queries and reporting are answered / delivered accurately and on timely basis.
Response and conduct clients’ phone calls with professional manners.
Constantly provide an update to clients on the progress of all raised issues.
Demonstrate understanding of client’s and investment manager’s requirements.
Internal Departmental Deliverables
Ensure all queries (through email or telephone) to Fund Operations have been fully handled and closely followed up.
Provide coverage in the absence of Client Account.
Escalate urgent / major issues to the manager’s attention.
Ensure full adherence and implementation of the Risk Management Policy and internal procedures at all times (e.g. KYC, FFTOP / TOP, etc.
in order to prevent losses.
Communicate and document non-compliance issues as they arise to senior manager.
2-6 years of working experience in financial services or related industry
Excellent interpersonal, verbal and written communication skills in both English and Chinese.
An analytical mind-set with excellent and proven problem-solving skills and communication skills
Detail-oriented team player who can work well with minimal supervision
Outstanding organizational and time-management skills together with an ability to multi-task under pressure
Job Description :
Develop a clear understanding of clients' portfolios and their requirements.
Execute client onboarding include Know Your Customer (KYC), account opening and other related documentation requirements.
Resolve daily client issues and requests by working closely with clients and related parties.
Maintain client & internal records and documents.
Responsible for Global Services (including Client Service) related initiatives / functions
Handle various operational and administrative supports.
Support management on ad-hoc assignments and projects.