Parts Advisor
Tesla Motors
Taichung , Taichung
3天前

Responsibilities

  • Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention.
  • Return missed phone calls and emails promptly 5 minutes or less.
  • Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
  • Accurately record parts transactions and data into Dealer Management System attention to detail critical.
  • Conduct Transactions in system; walk customer through order and provide summary.
  • Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
  • Maintain records of time, expenses and materials.
  • Communicate estimated parts ship and arrival time, including regular updates.
  • Follow up with customer on parts order and ensure complete satisfaction with the order. Perform other related duties as assigned.
  • Help maintain cleanliness of service center.
  • Effectively handle multiple priorities, organize workload, and meet deadlines.
  • Pick up and deliver parts using full size van and 20ft trailer.
  • Other Responsibilities : Perform other related duties as assigned, based on the business need.
  • Requirements

  • Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles.
  • Understand in basic automotive techniques related to repair and servicing of automobiles.
  • Automotive equipment and servicing methods.
  • Dealer Business Process and Best Practice.
  • DMS Systems, SAP, MS Office Suite.
  • 1-3 yrs experience in the automotive industry, 2-5 years material service and distribution experience.
  • Excellent oral and written communication skills as well as the ability to follow instructions required.
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public.
  • Maintain and perform top level professional integrity and appearance as a parts advisor. ASE Certification a plus.
  • Degree or Certificate from a University program in Automotive Technology a plus.
  • Dealer automotive service experience is a plus.
  • Tesla participates in the

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