Taiwan - Hsinchu City - Chu-Pei City
PRIMARY RESPONSIBILITY : Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking / wireless networking.
ENTRY LEVEL : Work is supervised daily or weekly with assignments that encompass a well-defined set of tasks. Follows established procedures, processes or policies.
Work is reviewed frequently for overall adequacy and accuracy. Developing a good knowledge of the company and may be assigned to projects for career development.
Learning the principles, practices, and processes in the function. Developing the business knowledge required of the full job.
May resolve problems with assistance from peers or supervisor depending on the level and complexity. Follows defined procedures and practices.