Account Manager, Google Customer Solutions (English, Mandarin)
Google
Taipei, Taiwan
2天前

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all.

Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grow.

Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis.

You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business.

Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses.

We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends.

In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities

  • Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions, and promote other Google products.
  • Prioritize and deliver an excellent customer service experience to Google's advertisers, publishers and / or users.
  • Manage customer inquiries via phone, e-mail, live chat and / or face-to-face meetings.
  • Collaborate with Specialists, Engineers and Product team members on new feature development.
  • Provide strategic and consultative advice and help to solve technical issues by working with a large number of businesses from our market.
  • Minimum qualifications :

  • Bachelor's degree or equivalent practical experience
  • Ability to speak and write in English and (Mandarin) Chinese fluently and idiomatically.
  • Preferred qualifications :

  • Experience or interest in sales, customer support, account management, marketing or consulting.
  • Demonstrated experience troubleshooting or resolving customers queries.
  • Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.
  • Self-motivated and demonstrated capability to lead and / or motivate others.
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