Operations Associate (MNP - MNO and Network Team escalations)
Circles Life
Taiwan
6天前

About Us

Founded and grounded in Singapore, Circles.Life is the world’s first and most successful digital telco.

Our mission : to re-imagine mobile experiences for the digital consumer, and disrupt the global multi-trillion-dollar telco industry.

Through our proprietary operating platform built entirely in the cloud, we are re-imagining the way telcos operate; winning in domestic market share with our best-

in-class customer experience; and gearing up to launch in markets ripe for change across Asia.

This is where you come in.

Job Description :

Circles.Life is looking for an Operations Specialist - MNP / Lifecycle who is meticulous, strategic and has a passion for customer service and satisfaction.

He / she will be based in our Taipei office.

As a key member of our team, your responsibilities include but not limited to :

  • Improve and simplify the customer onboarding process
  • Monitor customer lifecycle like activation, suspension and termination
  • Monitor mobile number portability process and ensure that target success rate is met.
  • Work closely with the Customer Happiness Team and Telco Systems Engineering Team to provide ad-hoc support in responding to customer queries regarding customer lifecycle
  • Guide the Order Management Team to provide support to customers regarding mobile number portability failures
  • Working in a team to support the business to achieve operational targets
  • Internal reporting and KPI management
  • Requirements :

  • Telco back-end operations knowledge with a minimum experience of 2 years
  • High customer focus and ability to empathize with customer pains
  • Understanding of digital thought process
  • Potential and focus on process improvements in an agile way
  • Good problem solving skills with an eye for details
  • Good work ethics, punctuality and reliability are highly valued
  • Basic English skills (reading and speaking) is a must
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