Customer Quality Engineer III
Applied Materials

Key Responsibilities

  • Demonstrates intermediate knowledge and skills within Quality tools and methods and Training for FSO.
  • Provide & participate various training to AMAT employees, supplier, customers as needed.

    Receives a moderate level of guidance and direction

  • Work with the field service focal person and the customer to fully understand the issue
  • Assume as primary focal responsible for driving corrective action and proactively resolving issues

  • Facilitate monthly / quarterly reviews with the customer quality team and GM of the Field Service Organization to review the performance of key factors that drive the success / failure of Key Performance Indicators
  • Gather solutions, such as the Supplier Corrective Action Requirement (SCAR) to fill gaps in performance

    Capture the voice of external customers by working with the GM of the Account Team to develop KPIs and metrics / measurement standards

  • Coorindate issue resolution using quality tools (Trackwise, Advanced Problem Solving (APS), and statistical analysis tools)
  • Work closely with Customer Engineers (CEs) and cross functional teams to identify root cause and establish corrective actions

    Coordinate closure based on findings from the FA report

  • Work with internal teams to prepare for QMS reviews
  • Maintain quality processes as necessary to comply with QMS requirements

    Document the variations of the global QMS as required to meet country-specific needs

    Prepare the local groups for the ISO certification audit

    Conduct ISO pre-audits with supervison

  • Proficieny in APS methodolgy
  • Define and implement corrective actions with supervision

    Identify the systems, processes, practices and procedures that need to be modified to prevent recurrence of this and all similar problems

  • Determine Systamatic High Volume problem to help improve field Quality
  • Functional Knowledge

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
  • Business Expertise

  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
  • Leadership

  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
  • Problem Solving

  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
  • Impact

  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
  • Interpersonal Skills

  • Explains difficult or sensitive information; works to build consensus
  • Education : Master's Degree

    Certifications : Languages :

    Languages : Years of Experience :

    Years of Experience : 4 - 7 Years

    Work Experience : Additional Information

    Travel : Yes, 50% of the Time

    Relocation Eligible :

    Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

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