Specialist, Sales Productivity & Operating Rhythm
Standard Chartered
Taipei, Taiwan,

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities & Our Ideal Candidate

Employee engagement management

  • Periodically lead employee survey to listen to employees’ voices and leads cross-department collaborate to development and execute solution
  • Lead office decoration reformation to promote progressive, positive, and winner mindset
  • Develop monthly motivational events and plan fulfilment of certificate and trophy
  • Develop an ongoing innovation award to encourage solution cocreation with staff
  • Ensure agent and supervisor’s technology hardware and software is up to date and without impairment
  • Manage seating capacity for telesales, online, Banca team, and support team
  • Drive culture transformation and promote Standard Chartered values
  • Arrange periodical townhalls for the telesales and online acquisition team
  • Maintain the enthusiasm and buzz needed to ensure the secure successful team results
  • Minimize voluntary attrition
  • Build a culture of escalation to avoid any process, policy or regulatory breach
  • Grow the employee NPS and satisfaction scores
  • Sales Effectiveness management

  • Work with Analytics team to develop end-to-end performance tracking that incorporate data from pricing responder model, S2S, online application, website leads, dialler MIS, pricing module, and eLoan.
  • Provide periodical refresh training on system / process and best practice
  • Share good calls in a structured manner to enhance overall skillset and boost morale
  • To create individual sales performance dashboard with learning & development plan
  • Actively connect Hsinchu and Taipei to ensure standardized and effective practice
  • Monitor cross-sell performance on different products to facilitate delivery of revenue and volume targets.
  • Develop campaigns for improving sales performance
  • Work with performance team to set appropriate incentive & PIP plan
  • Drive meritocracy in the organisation by ensuring periodic performance management
  • Develop strategy and recommendation to drive individual performance
  • Leverage analytics and MIS to track and improve sales performance
  • Work with stakeholders in ensuring a balanced score card for driving performance
  • Conduct training to ensure that employees understand the incentive structure
  • Ensure the scripts are approved and adhered to. Develop test and learn to modify scripts
  • Employees are trained for mandatory and skill-based training programs
  • Requirements :

  • At least 3 yrs of relevant experience - mainly focus on bank marketing for sales promotions, internal communication etc.
  • Good communication skills
  • Strong analytical ability
  • Highly affectionate to work with, has the sense of responsibility and team spirit
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