Head of Sales Performance Management
Citigroup Inc
Taipei, Taiwan


  • Reports to Non-Branch S&D Head, Cards & Unsecured Lending, GCG TW
  • Manages a team of analysts to plan, analyze, implement and communicate on sales incentive programs for sales staff within the approved regional incentive framework
  • Provides visibility and validation on incentive expense, and ensure it is within approved annual incentive budget
  • Ensures compliance with Citi policies relating to sales incentives (both monetary and non-monetary)
  • Provides analysis on various performance metrics, including productivity measures, headcounts, portfolios, etc.
  • Collaborates with and provides country input to Regional Performance Management Team on tactical and evergreen sales incentives
  • Ensures appropriate and timely accrual of expected sales incentive payouts
  • Partners with Head of Cards Acquisition and Retention, Head of Loan Telemarketing, Head of Insurance Telemarketing, Head of Branch Universal Sales and Citi Work, as well as other key stakeholders to create and deliver on incentive strategy
  • Provides performance metrics for monthly and quarterly business reviews
  • Qualifications

    Qualifications Requirements :

  • University graduate with 10+ years of Consumer Banking experience (prior experience in cards and loan sales, sales management, or sales incentive administration and analysis will be a distinct advantage)
  • Strategic thinker with proven ability to execute on deliverables
  • Strong business acumen, as well as numerical and analytical skills
  • Advanced spreadsheet and power point skills
  • Travel

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