Documentation Specialist
Taroko Software
台北市, TW
source : jobs4it

Job purposeWork with Product Managers and stakeholders to convert product documentation into easily understood product workflow for end users Duties and responsibilities Works on documents and conversation funnel optimization and maintain document database Collaborate with Product Managers and other company subject matter experts’ to ensure documentation content integrity, accuracy, and consistency Support Product Managers to plan new product launches and to ensure all necessary product related materials and activities are in place Establish metrics (where applicable) and reporting to monitor performance of templates and create reports and communicate the value of knowledge solution and resulting usage to Product Managers Develop various document templates related to product launch activities Work closely with Product Manager and Data Analyst to improve and optimize the matrix and product performance Own and maintain complete documentation for all product related activities Any other ad hoc activities Technical Qualifications 2 years+ specific job-

related experience Proven experience with one or more standard business writing methodologies (i.e. Information Mapping) -

must have Demonstrated writing, editing and document production skills - must have Proven analytical and logical skills to create meaningful and effective documentation -

must have High proficiency in the ability to read, write, and speak English - must have PC and internet proficient, with advanced Excel and Word skills -

must have Knowledge in using web-based software tools - good to have Ability to communicate complex technical concepts and ideas, both verbally and in written form clearly and accurately -

good to have Have experience working with technical documentation and technical writing - good to have Knowledge of document testing or publishing no flaws document onto the website -

good to have Having experience in proofreading & copy-writing - good to have Education BA / BS degree or higher Soft skills Detail-

oriented with a structured approach to solving problems Able to collaborate with people effectively and efficiently Able to organize workflow independently and meet deadlines Have an eagerness to learn and excel in a high-

paced environment Organized and self-disciplined, detail-oriented, focused on execution Ability to manage multiple, competing priorities in a fast-

paced, constantly changing environment Excellent written and verbal communication skills

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