Director of Rooms
Tainan, Taiwan (Greater China)

Key Responsibilities :

  • To have complete knowledge of the operational systems of all departments in the Rooms Division.
  • Establishes and maintains division organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.
  • Reviews departmental programmes to ensure development of future department heads.
  • Creates a positive and highly motivated working environment that promotes and develops teamwork.
  • Utilizes and develops communication tools and channels for the dissemination of information and workflow amongst all the departments in the Rooms Division and other divisions in the hotel.
  • Reviews collaterals, quality standards and service standards on regular basis and ensures compliance to Shangri La’s Quality Standards, Corporate ID Manual and Book of Specifications.
  • Prepares the budget for the Rooms Division.
  • Manages expenses through planning of needs, review of purchase orders and labour standards.
  • Maximizing occupancy, ATR and Rooms Profit through driving upsells.
  • Conducts quality checks of guest floors, public areas and other facilities.
  • Requirements

  • Minimum of 07yrs of management experience.
  • Commitment to professional values and integrity.
  • Outgoing and people oriented & motivator with effective human relations skills.
  • Self-starter
  • Proficiency in Mandarin is preferable
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