The Motor Vehicle Field Service Representative (FSR) provides on-site technical support and advice to assigned customers.
Principal Accountabilities (Typical duties include the following, although specific duties vary by assignment or contract)
Provide technical guidance and advice to the customer.
Present a positive image of self and company’s services.
Work effectively with differing customers and cultures.
Maintain a safe work environment and ensure compliance with safety objectives and policies.
Provide inspection support and perform repairs, sustainment maintenance, retrofits, and medications to multiple platform vehicles.
Conduct technical analysis of vehicle implementations, modifications and enhancements.
Troubleshoot technical problems and issues and determine technical solutions.
Act as local on-site representative to customer's organization.
Document and submit company expense reports and time cards
Perform other qualified duties as assigned
Knowledge & Skills
Must have knowledge of database software, spreadsheet software, presentation software, and word processing software
Knowledgeable of U.S. Military vehicle maintenance management pubs and guidelines.
Ability to interpret and use all types of engineering drawings, schematics, diagrams, and specification sheets
Ability to use all types of power tools, lifting devices, carrying or support equipment, including safe use of slings and chains
Familiar with the use and operation of TMDE (Test, Measurement and Diagnostic Equipment)
Must be able to function with minimal supervision
Ability to obtain and maintain a US passport.
Ability to obtain a secret security clearance.
Experience & Education
High school diploma or GED required. Bachelor’s degree, preferred.
Class A or B CDL required
Five (5) years certified vehicle maintenance and maintenance training required.
Five (5) years experience with delivery of OPNET and FLMNET
ASE level certification in vehicular and component level fault diagnostics and maintenance or military equivalent.
Prior instructional experience delivering technical training in fault diagnostics and maintenance / repair. Certified in OPNET and FLMNET instruction for Medium and Heavy Tactical Wheel Vehicles
Physical Requirements / Working Environment
Must be willing and able to work in extreme temperatures.
Capability to lift 55lbs without assistance.
Must be able to meet medical and physical fitness requirements to enter into and maintain deployment in accordance with customer requirements.
Live and work in an austere environment in an active combat zone most likely under U.S. government control
Able to travel domestically and internationally
Relocate to different locations within the AOR on short notice to support assignment
Facilities / Maintenance / Repair