Objectives and Scope of Position :
Purpose of the job
Report to both Customer Experience Excellence Division & RFM / PHC BU Director and Human Resources Division Director
Assume the coordinator and assistant role for the Divisions to enable the team to meet project goals and deliverables.
Work with minimal direction to carry out a wide range of administrative duties as outlined below, with a strong emphasis on organization and proactive coordination of activities.
Primary Responsibilities and Accountabilities
Exercises independent judgment and discretion with sensitive / confidential and proprietary information
Acts as the team "go-to-person" for general operational or administrative questions or other inquiries
With high attention to detail, plans, coordinates and manages a complex and dynamic calendar that includes coordination of personnel in different geographical regions / time zones.
Calendar may include meeting scheduling, resolution of scheduling conflicts, scheduling appointments with external guests and officials, and interviews as necessary.
Organizes management travel and prepares expense reports
Participates in planning and execution of All Hands meetings, leads and or participates in planning of divisional and departmental level activities and events (socials, round tables, team builders, etc.)
Processes contractual agreements with vendors, payment request, and purchase orders
Provides orientation and guidance to new comers
Acts as champion for both company level and division level processes
Roche Academy and Employee Orientation
Manage Roche Academy / Employee Orientation-related logistics and materials preparation
With high attention to detail, plans, coordinates and manages a complex and dynamic Roche Academy training calendar
Processes Roche Academy-related contractual agreements with vendors, payment request, and purchase orders
RFM / PHC
Manage administration for RFM / PHC BU’s marketing and sales team. E.g., hospital listing documents preparation and contracting processes, etc.
Act as the back-up for RFM Customer Service Specialist when needed (peak demand seasons; sick or annual leave etc.)
Works on complex assignments, projects as an individual contributor or cross functionally. Such assignments require professional judgment and initiative in resolving problems and making recommendations.
Provides support on editing and formatting meeting documents, materials and / or presentations, gathering information or conducting analyses to support the Division Head(s) and other team members.
Streamlines and reduces unnecessary administrative or operational burdens for the team
Promotes continuous improvement culture in the organization
Safety reporting compliance
Ensure 100% of safety reports received are forwarded to Drug Safety Department within one business day of receipt
Professional and Technical Requirements
Education : Bachelor degree or above
Working Experience :
At least five years’ working experience in multinational companies as secretary
Skills, Knowledge, and Qualifications :
Fluency in written and spoken English
Strong computer skills (e.g. Microsoft Office, Internet, etc)
Good communication / interpersonal skills
Demonstrate effective time management and organizational skills
Ability to work within a flexible team environment on multiple projects simultaneously
Encourage mutual respect and accountability at all levels
Embrace new ways of working through demonstrating Roche Taiwan’s 2 mindsets 3 behaviors
Who we are At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an equal opportunity employer.