Sales Order Administrator
KLA-Tencor Corporation
Hsinchu, Taiwan

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.

No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us.

KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.

The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D.

Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices.

Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group / Division

The Customer Group (CG) team is our field based, customer facing organization consisting of Sales, Marketing, Applications, Finance, Human Resources, Facilities & IT.

They partner closely with our customers to provide a comprehensive portfolio of products, services, software and expertise, to help them manage yield throughout their fabrication process from research and development to final volume production.

Responsibilities of this group include maintaining strategic client relationships, identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends.

Partnering with our service organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.

1. Sales order generation- working with sales team / product marking / configuration analyst to generate orders in SAP for allocations, configuration issues, and pricing.

2. Sales order renew, update and, maintenance- respond to inquiries relative to order conditions and configurations from various departments, leverage different cross-region and cross groups language / coordination / negotiation update sales order to reflect order accuracy

3. Support order booking process- reconcile bookings dollars in the snapshot to SAP and Caerus with most updates configuration to reflect at sales order.

4. Complete order shipment- update order ship date internally (sales / BD / service team / Shipment department) and external (Customer-Supplier online, customer flight forwarder)

5. Support sales booking process

a. Complete quarter-end close activities in conjunction with corporate finance / Order administration

b. Coordinate divisional tool slotting in conjunction with Master Scheduler.

c. Participate in weekly divisional meetings about order status, forecast, and / or order review.

d. Make necessary slot recommendations for master schedule changes, escalate issues to proper levels, drive shipment barriers and delivery gaps to closure.

e. Review and acknowledge divisional approval for non-standard terms and conditions following Corporate Bookings policy.

f. Concentrate support and work commitment during peak activities, such as at the end of corporate fiscal periods.

g. Work on complex problems where analysis of situation or data requires an in-depth evaluation of various factors.

h. Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer



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