What you do at AMD changes everything
At AMD, we push the boundaries of what is possible. We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies building blocks for gaming, immersive platforms, and the data center.
Developing great technology takes more than talent : it takes amazing people who understand collaboration, respect, and who will go the extra mile to achieve unthinkable results.
It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.
If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.
SR. CUSTOMER OPERATIONS SPECIALIST
THE ROLE :
The Senior Customer Operations Specialist efficiently and effectively manages operations between AMD and strategic / key customers.
They build strong and sustaining relationships at operational and managerial levels within both the Customer’s and AMD’s organization.
The Senior Customer Operations Specialist leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues.
THE PERSON :
Exhibits strong level of leadership and accountability
Seeks to continually improve themselves
Flexible and able to manage through ambiguous circumstances
Ability to work independently with minimal direct supervision
AMD's environment is fast paced, results oriented and built upon a legion of forward-thinking people with a passion for winning technology.
This is an extraordinary opportunity to work in an outstanding company like AMD - Join us!
KEY RESPONSIBILITIES :
Customer Support :
Address customer’s inquiries; communicate with customers and internal teams including Sales, Business Units, Planning, Logistics, Finance and other organizations
Collaborate internally and externally to resolve issues; investigate and implement solutions for customer escalations
Maintain and strengthen key internal and external relationships
Provide operational support for service level changes, contract negotiations, amendments, new supply fulfillment models
Provide supply guidance and pre-order information to facilitate order issuance
Collaborate with customers to drive process improvement and minimize operational costs
Participate in customer quarterly business reviews and operational meetings
Manage difficult conversations and situations
Backlog Management :
Manage order exceptions and impediments to ensure order fulfillment based on Perfect Order criteria
Review supply picture, scheduling status and collaborate with internal teams to maximize AMD and customer opportunities
Analyze weekly customer forecasts, plan appropriate material reserves and hub supply replenishments
Communicate supply commits to customer and drive customer meetings to ensure supply and demand alignment
Manage hub inventory to contractual agreements and optimal targets by working with customers on forecast accuracy
Reconcile hub billings and inventory levels
Reports & Data :
Compiles and analyzes internal KPIs, customer, and operational metrics to make business decisions
Support revenue attainment, projections, and EOH inventory reporting
Utilize customer reports to analyze account and AMD performance
Optimize customer experience by increasing utilization of automated systems such as portals and B-to-B
Collaborate with cross-functional teams to drive process improvements and efficiencies
Order Processing :
Validate and enter hub pulls, orders, distributor price agreements, and returns ensuring accuracy and compliance with applicable laws, and AMD terms and conditions.
Review RMA requests, manage exceptions, and discrepancies according to AMD policy
PREFERRED EXPERIENCE :
5 to 7 years related industry experience
Capable of contributing to process improvement through solid knowledge of business practices and procedures
Possess strong problem solving skills including anticipating issues and implementing solutions
Develop strong relationships to increase customer satisfaction with internal and external customers
Ability to clearly articulate (written and verbal) ideas and solutions across a global organization
Possess high level of analytical skills using various tools and methodologies
Working knowledge of SAP and planning systems is preferred
ACADEMIC CREDENTIALS :
Bachelor's or above Degree