Team Leader_TPE3 Moen
Taipei, Taiwan

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

  • Listening, focusing on and fulfilling the needs of internal and external customer.
  • Handle and escalate customer complaints and feedback in a timely and professional manner; internal and external customers.
  • Maintain and coordinate communications within the team, the department and with external departments, e.g. HR, Customer Service, Direct Marketing, Training, etc
  • Monitor work of the team, which may include : Online time, Break times, Number of calls, Length of calls, Sales script, Conversion rate, and Contact rate
  • Maintain and coordinate daily operational issues.
  • Recruit and retain team members.
  • Motivate and monitor team and individual performance in terms of sales performance and career development.
  • Coach and guide team members in terms of personal development and quality assurance.
  • Track attendance of staff and counsel team members as and when necessary.
  • Sales quality control by training, coaching, call monitoring, case study and effective approaches.
  • Abide by the law and regulation.
  • Ensure the company policies and procedures are adhered to at all times.
  • Provide accurate and consistent feedback to team members and TM Manager / Call Centre Head.
  • Qualified applicants will be considered without regard to race, color, age, disability, sex (including pregnancy), childbirth or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

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