IT consultant
Genentech, Inc.
Taipei, Taipei City

Job Summary :

This position is mainly responsible for supporting the sales process for Clinical Laboratory IT solution as well as after sales support for Point-of-Care IT solution.

Main Tasks & Responsibilities :

  • Performs the technical consulting work in selling Clinical Laboratory IT solutions of Roche Digital Diagnostics portfolio.
  • Gathers and assesses customer needs, both business and technical.
  • Generates IT solution advice, proposals, presentations, and other customer communications.
  • Supports the IT product evaluation in pre-sale stage.
  • Creates an appropriate implementation plan with timelines.
  • After sales support for Point-of-Care IT solution, including hardware / software installation, customer training, troubleshooting, maintenance, etc.
  • Represents as a technical expert for customers; Conduct external trainings for customers, distributors and internal training for relevant employees.
  • Work closely and collaboratively with cross functions to combine resources, and drive win-win solution.
  • Interacts directly with Line managers to identify new marketing opportunities, prepares regular marketing activity reports and responds to questions from the sales team.
  • Timely report customer complaints / problems to global case management tool seeking for the cause of the problem; expediting correction or adjustment;
  • following up to ensure resolution and execution of required corrective actions to fulfill customer needs.

    Education :

    Bachelor Degree or above in Information Management, Computer science and Information Engineering, Bioengineering, Medical technology or equivalent.

    Experience :

    Minimum 2 years of mixed experiences in Healthcare IT, technical sales, and product management.

    Language Skills :

    Fluent English in listening, speaking, reading and writing.

    Specific Knowledge & Skills :

  • Core competency
  • 1) Achieving Results : Holds self-accountable for meeting commitments.

    2) Technical and Business Expertise : Applies emerging knowledge and trends in one’s area of expertise to improve results.

    3) Teamwork and Collaboration : Establishes strong collaborative relationships.

  • Solid IT technical knowledge : HIS / LIS, HL7, web application in the cloud, Networking, SQL server, programming language (Python, etc.)
  • Project Management Skills
  • Effective Communication Skills
  • Presentation Skills
  • Ability to work independently and being part of a team
  • Growth & Innovative Mindset
  • Who We Are

    A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases.

    Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

    The next step is yours. To apply today, click on the "Apply online" button.

    Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity / expression, national origin / ancestry, age, disability, marital & veteran status.

    For more information about equal employment opportunity, visit our .

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