Collection Specialist
Taipei City, Taiwan

Service Delivery

  • Independently handling collection issues / disputes and work with other functional teams and service provider.
  • Closely monitor collection and diligently send out collection and reminder / dunning letters to customers.
  • Build and maintain strong account relationships with the company’s customers, service provider and sales team.
  • Proactively managing the credit hold and release process to ensure orders are followed up and released when necessary by working closely with sales function, service provider and customers
  • Preliminarily review customer credit limits and trading terms on a periodic basis as per SOP to ensure that they are reflected accordingly
  • Responsibility for all DSO reporting and ensuring DSO targets are achieved through team performance.
  • Manage the aging of accounts and review of end of month AR reports through the collection process so to eliminate the need to provide for any bad debt exposure
  • Ensure all appropriate approvals are received prior to processing of any AR adjustments in the system eg write off’s debit & credit adjustments
  • Ensure customer GUI / Credit Notes is maintained accurately and completely.
  • Resolve customer GUI / Credit Note issues.
  • Periodically Reconcile SAP transactions with eGUI tool ( At least once a week)
  • Find and contact customers for overdue payment and take actions to encourage timely debt payments.
  • Process on collection activity and report account receivable status.
  • Provide daily and month end reporting and account reconciliation.
  • Periodically review and update the standard operation process that strictly follow company policy.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Find and contact customers to ask about their overdue payment.
  • Report on collection activities and accounts receivable status.
  • Prepare and update collection related standard operation process.
  • Timely Prepare monthly Statement of Accounts or Bank Payment Slips to Key Accounts / customers / collectors.
  • Reconcile Account Receivable balance with customers.
  • Cooperate with Service providers to ensure collection on time.
  • Support KL O2C to offset correctly Account Receivable and solved the related problems
  • Minimum requirements

  • Bachelor in accounting, finance, business, commerce or other relevant
  • Language proficiency in Taiwanese & English Education / Qualifications : Minimum / Essential :
  • Bachelor in accounting, finance, business, commerce or other relevant Key Competencies / Behaviours : Preferred :
  • Good communication & interpersonal skill
  • Language proficiency in Taiwanese & English
  • Customer Focus
  • Problem Solving
  • Positive attitude and strong commitment to teamwork, team results and personal excellence.
  • Ability to interact with all levels of management
  • High level of accuracy and detail oriented.
  • Sense of urgency Skills / Experience : Preferred :
  • Experience in account receivable field with a minimum of 3 years
  • Experience in health care or FMCG company
  • Preferably SAP system experience
  • Knowledge of Microsoft Excel would be added advantage.
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