Service Supervisor-Taiwan(Taoyuan)
Ingersoll-Rand plc
T'ao, Taiwan
3天前

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments.

  • Our people and our family of brands including , , , , and - work together to enhance the quality and comfort of air in homes and buildings;
  • transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results.

    For more information, visit .

  • Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce;
  • including individuals with disabilities and United States qualified protected veterans.

    POSITION OBJECTIVE :

    全面负责客户中心服务业务 领导服务团队在备件销售和维修服务取得增长 提高服务质量 以促进客户

    中心服务业务高速增长

    RESPONSIBILITIES :

    1. 负责服务团队正常运作的组织 指挥与实施工作

    2. 编制与复核备件请购计划 对备件销售额的完成负责 并按财税规定审核各类报表 确保备件销售款

    按时 如数解到公司 控制应收帐款 对备件库存储备量负责 组织与参与盘点清货工作

    3. 负责与组织对辖区用户的压缩机维修服务与跟踪随访

    4. 协助服务支持部负责对用户进行技术培训指导

    5. 向维修服务人员提供技术指导和培训 及时提供IR新产品的技术资料

    6. 向用户提供技术咨询 正确解答用户提出的技术问题 负责并协调区域内维修人员对用户的服务

    7. 具体负责制客户中心所有服务项目的指标完成

    8. 与公司各部门积极沟通 及时解决用户需求

    9. 与员工不断沟通 发展管理服务团队员工 改进提高与完善服务团队的各项工作

    10. 与客户中心和销售员沟通 为整机销售提供支持

    QUALIFICATIONS :

    1. Bachelor’s degree in engineering, science or other relevant technical fields.

    2. At least 8-years service experience in machine installation, repair, maintanence with at least 5-years

    previous compressor field service experience and 3-years team management experience.

    3. Strong leadership capabilities.

    4. Strong interpersonal skills; including written and verbal communication and influencing; conflict

    resolution.

    5. High energy and sense of urgency.

    6. Willing to travel frequently.

    We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest.

    We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

    If you share our passion for inspiring progress for bringing about bold shifts in how people, economies and societies operate then you belong with Ingersoll Rand. Progress begins with you.

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