Head of Sales Performance Management

The Prod Strat &Plan Sr Specialist is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business.

Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise.

Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.

Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business.

Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function / job family.

Responsibilities :

  • The Product Strategy & Planning Senior Specialist manages strategic partners across a variety of responsibilities including strategy, ongoing management and operational improvements
  • This role manages product economics in partnership with marketing by driving clients to low cost redemption options as well as by securing marketing funding from key retailers
  • Partners with cross functional teams to manage any operational or client service related issues which may arise
  • Ensures a seamless and frictionless client experience
  • Conducts market assessments to identify innovation opportunities to enhance the client experience and bring those capabilities to market
  • Works within the Product Strategy and Planning team and develops a strategic framework to evaluate program offerings and identify key partnership opportunities to drive program engagement (internal and external)
  • Engages in work that has a direct business impact or provides advice regarding the operations of the business
  • Organizes and coordinates programs to ensure overall team's accomplishment of financial / budgetary goals
  • Coordinates program planning for client to ensure identification of appropriate delivery schedules, goals, design criteria, costs and similar considerations
  • Coordinates product introduction with marketing and sales organizations to ensure maximum penetration of market segment
  • Provides continuing product surveillance and management of assigned products and categories to attain financial objectives
  • Engages in activities that require vision and analysis and ability to think beyond the existing solutions, assumptions or current knowledge of sophisticated areas
  • Develops short-term plans and executes functional strategies requiring coordination and integration across units and provides input into decisions affect Product Strategy and planning function within a region or business
  • May mentor less experienced team members and new hires
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications :

  • 6-10 years of experience
  • Knowledge of financial services industry
  • Strategic mindset that closely follows latest trends in own field and adapts them for application within own job and the business
  • Experience with partnership management, business development, and strategic planning
  • Complex judgments and solutions based on sophisticated analytical thought comparing and selecting complex alternatives
  • In-depth analysis with interpretive thinking will be required
  • Applies ingenuity and creativity to problem analysis and resolution for complicated and / or unique situations
  • Consistently demonstrates clear and concise written and verbal communication
  • Excellent interpersonal, written and verbal communication skills and the ability to communicate and influence at all levels
  • Demonstrated ability to develop materials including presentations for senior leadership
  • Extremely high level of attention to detail
  • Demonstrated ability to interact and work with senior leaders across the organization Excellent organization skills, with the ability to work under pressure and prioritize within tight deadlines
  • Ability to work as part of a team, with a high degree of collaboration with cross functional teams
  • Ability to influence broadly and think outside the box
  • An influencer who communicates clearly and frequently to both technical analysts and non-technical business leaders
  • Excellent project management skills
  • Education :

  • Bachelor's / University degree, Master's degree preferred
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - TW

    Time Type : Full time

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