Effectively implement Ops procedures Review service requests regarding factory information, factory status, audit history, and customer special requirements, etc.
Assign audit task to internal scheduler or 3rdparty audit firm with clear instructionIssue debit note to suppliers for audit fee collectionPre-screen EQ reports and assign
Monitor end-to-end factory service operation process with timelines Timely monitor operation process based on required timelines and send out reminderUpdate factory result D rating within 2 working days after email notification is received
Communicate and coordinate with various parties to ensure accomplishment of factory service activities Help 3rd party audit firm communicate with supplier and BU to pay audit fee and confirm audit date Communicate with MR / SCM when special situation happens in factory during factory visit (eg.
factory power cut, access denied, etc.)Answer inquiries and provide information regarding to factory approval processAll other communication or coordination as needed
System maintenance and document filing to ensure factory information and data are accurate and updated Maintain correct factory information in the system (eg.
factory contact information, factory number of workers, etc.)Make sure factory name and address are updated per latest business licenseDeactivate / reactivate factory Manually update the system with audit results
Additional responsibilities Help on special case collection Help on third party audit firm performance surveyDownload audit reports (CAP) and send to GTS to upload into OM factory masterCollect duplicate factory profile cases for study and data analysisHelp on Operation Manual format and editing Remediation reporting
College graduate, major in English, Business Management, Project Management, Business Administration, and Law related.
Minimum of 2-year relevant experience is preferred.
Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals
Excellent written communication skills, especially in the English language
Proactive, open-minded, good at learning, able to work under pressure with a strong sense of responsibility and teamwork
Highest level of personal and professional integrity and ethics.
Independent, well-organized and detail-oriented
High degree of proficiency with Microsoft Word, Excel, Outlook, Internet-research / reporting / analysis tools.