Implementation Consultant - Point of Sale Responsible for configuring, training and support F&B system in your region Responsible in conjunction with the local product team for local quality assurance of new product/ or version releases prior to distribution in your region. Ensure familiarity with new releases as they become available. Train the concepts and procedures of F&B Systems support to the support team in your region. Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures. Assist in configuring, installing, training and supporting the F&B Systems product suites and associated interfaces for selected strategic projects when required. Liaise with subject matter experts in the regional office on client requests for enhancements & development. Work with the support teams to ensure service level requirements are exceeded. Work with the customers to ensure that contractual service expectations are exceeded. Willing to work overtime and holidays as requested. Able to travel extensively and be away from home for extended periods of time. Willing to work with a wide variety of cultures. Currently hold a valid passport.
Essential Requirements Minimum one year experience installing, configuring and supporting F&B system software products in Asia Pacific region Degree in a Technical, Hospitality or Business or Marketing field. Professional written and spoken Mandarin and English. Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint.
Desirable Previous experience with alternative automated POS Systems. Knowledge of POS systems including bar, café and restaurant operating procedures Knowledge of relational databases such as Sybase SQL, Microsoft SQL Server and/or Oracle is an advantage. Knowledge of Proficiency in Java/ASP.NET, C# and VB Basic working knowledge of Networks, PC’s and troubleshooting installation issues. Certification of MCSE, MCDBA or Oracle 10g/11g OCP preferred.
Professional Skills Analytical problem solving skills. Project Management skills. Strong out-going personality and confident presentation skills. Superior communication skills, written and verbal.
(Must be fluent in English, second Asian language an advantage). Strong interpersonal skills with the ability to earn respect from both internal and external customers.
Detailed Description and Job Requirements
Entry-level implementation professional who analyzes customer needs , configures the solution, and installs it at the customer site.
Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.
0 to 2 years of experience relevant to the role. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.