Universal Service Banker 分行理財服務全方位櫃員_台南分行

The Customer Service Representative is an entry-level position responsible for providing assistance to branch employees, enabling a positive customer service experience and executing day-

to-day banking activities in coordination with the Customer Service function. The overall objective is to promote high quality customer service to Citi clients and to achieve client satisfaction by delivering optimal solutions.

Responsibilities :

  • Manage and coordinate branch resources, such as financial documents and securities in national and foreign currency
  • Assist Tellers with day-to-day banking activities to ensure processes are completed in an accurate and efficient manner
  • Control and manage cash, valuated forms, and means of access
  • Supervise and ensure that proper banking protocols are completed
  • Reconcile teller transactions against branch accounting
  • Perform banking administrative tasks and follow-ups, as needed for the branch
  • Assist with the opening and management of customer accounts
  • Assist with window operations and funnel overflow to other channels
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Qualifications :

  • 2-4 years’ relevant experience in customer service
  • Knowledge of : regulations and operational processes of branch
  • Microsoft Office experience
  • Banking accounting or basic accounting experience
  • Education :

  • The university diploma or equivalent
  • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - TW

    Time Type :

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

    Citigroup Inc. and its subsidiaries ("Citi ) invite all qualified interested applicants to apply for career opportunities.

    If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity CLICK HERE.

    To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.

    To view the EEO Policy Statement CLICK HERE.

    To view the Pay Transparency Posting CLICK HERE.

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