Why This Role is important to us
Ensure appropriate corporate governance and well established controls are in place to prevent financial losses and reputational damages. Cultivate best practice.
Coach, mentor, guide, drive and hold accountable for own team members to practice a culture of Risk Excellence.
What this role responsible for
Client / Internal Departmental / Manager Deliverables
Ensure clients’ queries and reporting are answered / delivered accurately and on timely basis.
Response and conduct clients’ phone calls with professional manners.
Constantly provide an update to clients on the progress of all raised issues.
Demonstrate understanding of client’s and investment manager’s requirements.
Internal Departmental Deliverables
Ensure all queries (through email or telephone) to Fund Operations have been fully handled and closely followed up.
Provide coverage in the absence of Client Account.
Prepare specific management information as requested.
Adopt a proactive role in establishing State Street as an organization of service excellence within the region.
Maintenance of Internal Procedures
Keep client directory up to date, to inform all members of the group whenever there is any changes for each fund / portfolio.
Work closely with Fund Operations in regards to the reporting, settlement of trades, income collection and corporate action activity related issues.
Update and maintain the fund procedures, aware of each fund procedure contents, and ensure agreed services are delivered to the clients in a timely manner.
Escalate urgent / major issues to the manager’s attention.
Ensure full adherence and implementation of the Risk Management Policy and internal procedures at all times (e.g. KYC, FFTOP / TOP, etc.
in order to prevent losses.
Communicate and document non-compliance issues as they arise to senior manager.