Founded in 1856, Burberry todayremains quintessentially British, with outerwear at its core. Digital luxury positioning and intensive focus on designinnovation, quality and heritage icons ensure continued brandpurity and relevance globally across genders and generations.
Burberry believes that in order to be a great brand it must also bea great company and constantly leverages the energy of itscompassionate and creative thinking culture to continually innovateand drive the brand forward.
Headquartered in London, Burberry is adesign, marketing and retail led business with a global reputationfor innovative product design, digital marketing initiatives anddynamic retailstrategies.
Serviceexcellence ambassador, responsible for inspiring and trainingretail associates in the field, to consistently meet expectationsand bring to life the burberry servicephilosophy.
Face-to-facein-store delivery of global sales associate retail trainingprogramme.
Train and oversee performance ofin-store training champions (asrequired).
Support with retail academyonboarding (as required).
Deliver localface-to-face onboarding (as required).
Monitortraining and development of new starters throughout 90 dayinduction period.
With store manager, assess / spot-check and coach on service excellence and in-store delivery ofbrand, product and service experiences.
Inpartnership with the store manager and regional director, observetalent and feedback on people developmentopportunities.
Using knowledge of businessmetrics and in partnership with the store manager, identifytraining needs and create agile training in line with developmentprocess (as required).
Feedback on trainingprogrammes and service initiatives to the corporate training andeducation team.
Proactively gain and shareknowledge of competitor brands (brand, product andservices).
Previousexperience in delivering sales, service and product training withina luxury retail environment.
Previousexperience working in luxury retailenvironment.
Awareness of store operations andretail systems.
Adult learning qualificationadvantageous.
Proven track record ofindependent working and selfmanagement.
Personally represents the brandimage.
Strong planning and organisationalskills.
Shows initiative and isself-motivated.
Microsoft office literate (to a highlevel).