We are looking for an individual who will play a dual role as a (TAM) and support agent on the NVIDIA Enterprise Experience (NVEX) team.
In this role, we are looking for a tech savvy professional who can act as a technical account manager for specific customers.
The TAM will be responsible for the overall program management and orchestration of key customers’ cases, diving deep to understand their technical needs and issues, and being key customers’ overall NVIDIA Enterprise Support partner.
You must be results driven and able to explain technical details and requirements to a non-technical audience. You will provide a personal touch to our most important customer accounts.
You will need to be able to understand the details for each customer setup and the configuration to be able to meet their business needs.
You will triage customer issues, keep them up and running, and maintain great customer relationships.
You will also be using your expertise to support our customers and be working closely with
engineering to resolve the issues. You will be using your expert communication skills, working closely with our customers and engineers, partners, and other members of the NVIDIA team to understand, explain and resolve issues.
You will provide a partnership to our customers throughout the process. You will also be working with customers outside of your specific accounts in order to help them as well.
We want broad use of your talents to help other customers as needed.
What you'll be doing :
Providing close relationships and communication to key customers. You’ll be acting as a technical account manager, managing the communication with them and the rest of the NVIDIA team and driving their issues to resolution.
What we need to see :
With competitive salaries and a generous benefits package, we are widely considered to be one of the technology world’s most desirable employers.
We have some of the most brilliant and talented people in the world working for us and, due to unprecedented growth, our elite engineering teams are rapidly growing.
If you're a creative and autonomous engineer with a real passion for technology, we want to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status