Customer Engineer II - (C2)
Applied Materials
Hsinchu
35天前

Description

Has developed knowledge and skills through formal training or considerable work experience. Works within established procedures with a moderate degree of supervision.

Key Responsibilities

  • Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes.
  • Completes quality repairs.

  • Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.
  • Verifies operational quality of system equipment. Assists senior engineers as needed.
  • Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems.
  • Uses training and experience to identify some process, software or hardware related system problems.

  • Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
  • Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.
  • Complies with all safety procedures and consistently demonstrates safety as a value.
  • Complies with all safety procedures and consistently demonstrates safety as a value.
  • Functional Knowledge

  • Has established skills to perform a range of day-to-day activities
  • Business Expertise

  • Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
  • Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area
  • Leadership

  • Has no supervisory responsibilities; manages own workload
  • Problem Solving

  • Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options
  • Impact

  • Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance
  • Interpersonal Skills

  • Uses communication skills to exchange information
  • Associate's Degree
  • 2 - 4 Years of Experience
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