Apply software engineering
best practices to sustaining, new product introduction, structural improvement
and knowledge management in order to achieve system performance target and enhancement.
The Customer Support Organization is responsible for the installation,
qualification, repair and maintenance of the ASML systems at the customer site
and is responsible for the necessary transfer of know-how to the
The Customer Support Engineer (CSE), an ambassador for ASML, must be the
first line of support for the repair and maintenance of the ASML Systems.
The CSE will interface with the customers, peers, local 2nd line support and
staff management to assure timely and accurate support.
The CSE must be able to clearly communicate between key stakeholders of
technical, organizational and operational stakeholders in relation to driving
availability to their specific customer.
On-Call Shift 09 : 00am 09 : 00
Performing software activities in FAB; issue troubleshooting & tracking
Affinity with software engineering and customer interaction
Driving for solution to achieve system performance target of Availability /
MTBI / LD reduction.
Continuously improve the software performance to meet the customer’s needs
expectations and to achieve system performance target.
Alignment with HQ software team on software changes, interfaces, solutions, technology,
Support NPI and bridge new knowledge and skill to strength service team
Quality assurance to guarantee project delivery with a good balance between
functionality, quality, effort and timing
Being a team player. Speak up and work proactively in achieving the team goals
and business success
Take initiative and out of box thinking to enhance system performance and
stability. Propose different solutions to choose from and indicate and justify
Master degree or above in Computer Science or related subject with emphasis on software engineering
Experience on UNIX or LINUX system administration
Experience on Software developing and releasing support is preferred
Good knowledge on network troubleshooting (router / routing / switch / vlan).
Experience on handling workstations / midrange-server from SUN / Oracle and HP
blade server will be a plus
Experience on factory automation.(S.E.C.S.)
Experience on programming with any languages and scripts (shell / PERL / Python)
New graduate or experienced software engineer with relevant work experience in software
office / customer sites