SW Technical Support Engineer
asml
Hsinchu, Taiwan
26天前

Apply software engineering

best practices to sustaining, new product introduction, structural improvement

and knowledge management in order to achieve system performance target and enhancement.

Job Mission

  • The Customer Support Organization is responsible for the installation,
  • qualification, repair and maintenance of the ASML systems at the customer site

    and is responsible for the necessary transfer of know-how to the

    customer.

  • The Customer Support Engineer (CSE), an ambassador for ASML, must be the
  • first line of support for the repair and maintenance of the ASML Systems.

  • The CSE will interface with the customers, peers, local 2nd line support and
  • staff management to assure timely and accurate support.

  • The CSE must be able to clearly communicate between key stakeholders of
  • technical, organizational and operational stakeholders in relation to driving

    availability to their specific customer.

    Job Description

  • On-Call Shift 09 : 00am 09 : 00
  • pm (weekend)

  • Performing software activities in FAB; issue troubleshooting & tracking
  • proactively

  • Affinity with software engineering and customer interaction
  • Driving for solution to achieve system performance target of Availability /
  • MTBI / LD reduction.

  • Continuously improve the software performance to meet the customer’s needs
  • expectations and to achieve system performance target.

  • Alignment with HQ software team on software changes, interfaces, solutions, technology,
  • infrastructure, etc.

  • Support NPI and bridge new knowledge and skill to strength service team
  • capability.

  • Quality assurance to guarantee project delivery with a good balance between
  • functionality, quality, effort and timing

  • Being a team player. Speak up and work proactively in achieving the team goals
  • and business success

  • Take initiative and out of box thinking to enhance system performance and
  • stability. Propose different solutions to choose from and indicate and justify

    Education

    Master degree or above in Computer Science or related subject with emphasis on software engineering

    Experience

  • Experience on UNIX or LINUX system administration
  • Experience on Software developing and releasing support is preferred
  • Good knowledge on network troubleshooting (router / routing / switch / vlan).
  • Experience on handling workstations / midrange-server from SUN / Oracle and HP
  • blade server will be a plus

  • Experience on factory automation.(S.E.C.S.)
  • Experience on programming with any languages and scripts (shell / PERL / Python)
  • Personal skills

  • New graduate or experienced software engineer with relevant work experience in software
  • office / customer sites

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