Team Associate - South
adidas
Kaohisung, TW
8天前

KEY RESPONSIBILITIES : 主要責任

Beaware of store sales and KPI targets, as well as individualperformance targets, take ownership over them and use all availablestore resources to meet or exceed them

了解門市銷售 KPI指標和個人績效目標 將這些項目列為自己的責任 並且使用可用的門市資源 以滿足或超越這些項目

Execute the Brand Customer Service standards to meet or exceedcustomers’ expectations

實行品牌客服標準 達到或超越顧客的預期

Be a role model for customer service and meeting or exceedingcustomers’ expectations

成為顧客服務的榜樣 已達到或超越顧客的期望

Make all customers feel welcome and provide them withefficient, courteous and professional services.

讓每位顧客感到賓至如歸並且提供有效率 真摯和專業的服務

Familiarize with allaspects of merchandises and proactively seek to increase productand brand knowledge to provide customers with practicalrecommendations

對商品有全方位的熟悉 並積極尋求增加商品和品牌的知識 以提供顧客切實可行的建議

Promoteinternal VIP program while leveraging all available promotionactivities.

提倡內部VIP計畫 同時也充分利用所有可用的促銷活動

Manage customer returns, refunds, and exchanges whilemaintaining a professional manner.

秉持專業的態度處理顧客的退貨 退款和換貨

Proactively share yourcustomer service experiences and train selected team members tofine-tune their service skills

積極地分享顧客服務經驗並且訓練篩選過的團隊成員去微調他們的服務技能

Be a BrandAmbassador, consistently exhibiting the Brand Attitude andValues

身為品牌大使 持續展現品牌的態度與價值

Use SeasonalBrand and product knowledge effectively during salesinteractions

在銷售互動中 運用每季品牌和產品知識加深顧客印象

Communicate product features and benefits and unique sellingpoints clearly to address customers’ needs and strengthen theirconnection to the Brand

溝通交流產品特色 益處和獨特的銷售特點 清楚地對顧客需求和強化跟品牌的連結性

Adhere toall established policies and procedures

遵守所有既定的政策和流程

Execute and maintain establishedVisual Merchandising and In-Store Communication standards

執行和維持視覺陳列團隊及店內溝通所設立的標準

Process merchandisedeliveries quickly and effectively, and constantly replenishmerchandising fixtures to ensure the store’s entire product offeris represented on the sales floor, according to the policies andprocedure manuals.

根據政策和程序手冊的規定 迅速有效地處理商品進退貨 並且不斷地充實展售器架以確保全店的商品陳列能夠展現銷售區域的精神

Complete cash register transactions quickly andaccurately.

快速且準確地完成收銀

Minimize loss inboth, the stockroom and the sales floor

倉庫和賣場虧損遺失最小化

Perform all store operations in asafe, effective and efficient manner

所有門市營運在一個安全 有效率的狀態

Collaborate productively andrespectfully with team members

與組員們有效率的合作且彼此尊重

Make yourself available to support other team members whenneeded

讓自己呈現一個最佳狀態隨時可支援團隊任何需要幫助的成員

Completeall applicable training programs and effectively apply the learningon the job

完成所有適用的培訓計畫並且有效應用所學於工作上

Seekcoaching and learning opportunities to continually improve yourperformance

尋求指導和學習的機會持續改善自己的表現

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