Field Service Ramp Engineer
Onto Innovation
Hsinchu, Taiwan
9小时前
  • Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include : 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects;
  • macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging.

    Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues.

    Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.

    Job Summary & Responsibilities

    Role and Responsibilities

    Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems during the installation

    Checks out and approves operational quality of system equipment versus Nanometrics specifications

    May instruct customers in the operation of the system

    Serves as company liaison with customer on administrative and technical matters for assigned projects.

    Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers

    This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and IP telephony / networking / wireless networking

    Uses professional concepts; applies company policies and procedures to resolve a variety of issues

    Job Complexity

    Knows and applies the fundamental concepts, practices and procedures of a specific field of specialization.

    Under limited supervision, performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility.

    Some evaluation, originality or ingenuity is required.

    Within 2 years through the position and internal training :

    o possesses and applies a broad knowledge of principles, practices, and procedures to the completion of difficult assignments, working with minimum supervision, conferring with superior on unusual matters

    o Has appreciable latitude for unreviewed action or decision pertaining to the installation he / she is in charge of

    o acts in advisory capacity, making recommendations for continuous improvement of the organization’s business

    Qualifications

    Qualifications and Education Requirements

    B.S. in Electronics, Systems Engineering, Materials Science or Analytical Chemistry

    Or undergraduate degree / vocational certificate(s) in any of above domains with 3 years of experience

    Requires more than 50 % and up to 75 % of travel

    Metrology tool experience, operation or technical or field service support, at either any tool vendor or customer is a plus

    Preferred related experience in the semiconductor field

    Preferred Skills

    Proficient English skill is a must

    Familiar with Windows, Microsoft office and / or Linux

    Proficient in using hand tooling, DVM and other troubleshooting gears

    Self-motivated

    Self-driver with forward thinking looking consistently for continuous improvement

    Process oriented

    Onto Innovation is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We offer competitive salaries and a generous benefits package, including health / dental / vision / life / disability, PTO, 401K plan with employer match, and an Employee Stock Ownership Program (ESOP) along with health & wellness initiatives.

  • We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success;
  • and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.

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