macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging.
Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues.
Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.
Job Summary & Responsibilities
Role and Responsibilities
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems during the installation
Checks out and approves operational quality of system equipment versus Nanometrics specifications
May instruct customers in the operation of the system
Serves as company liaison with customer on administrative and technical matters for assigned projects.
Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers
This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and IP telephony / networking / wireless networking
Uses professional concepts; applies company policies and procedures to resolve a variety of issues
Knows and applies the fundamental concepts, practices and procedures of a specific field of specialization.
Under limited supervision, performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility.
Some evaluation, originality or ingenuity is required.
Within 2 years through the position and internal training :
o possesses and applies a broad knowledge of principles, practices, and procedures to the completion of difficult assignments, working with minimum supervision, conferring with superior on unusual matters
o Has appreciable latitude for unreviewed action or decision pertaining to the installation he / she is in charge of
o acts in advisory capacity, making recommendations for continuous improvement of the organization’s business
Qualifications and Education Requirements
B.S. in Electronics, Systems Engineering, Materials Science or Analytical Chemistry
Or undergraduate degree / vocational certificate(s) in any of above domains with 3 years of experience
Requires more than 50 % and up to 75 % of travel
Metrology tool experience, operation or technical or field service support, at either any tool vendor or customer is a plus
Preferred related experience in the semiconductor field
Proficient English skill is a must
Familiar with Windows, Microsoft office and / or Linux
Proficient in using hand tooling, DVM and other troubleshooting gears
Self-driver with forward thinking looking consistently for continuous improvement
Onto Innovation is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We offer competitive salaries and a generous benefits package, including health / dental / vision / life / disability, PTO, 401K plan with employer match, and an Employee Stock Ownership Program (ESOP) along with health & wellness initiatives.
and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.