Your Responsibilities : Job Purpose :
Job Purpose :
The CS&L Manager develops, conducts and improves the Customer Service and Logistics processes for the supply of products inbound to the LOC and outbound to its first trade customers in order to achieve optimal Customer Service levels and to maximize the On-
Time-In-Full KPI, thereby supporting the commercial ambition.
This role includes the management of external customer relationships with first trade customers and, in some businesses, will extend to developing collaborative relationships with individual wholesalers and retailers.
The CS&L Manager manages the supplier relationships with the local Customs Clearance LSP(s) and Repacker(s).
The CS&L Manager will initiate and support a number of exceptional’ processes to manage supply chain events and changes, such as supplying batch-
level data to support stock-at-risk identification and physical destruction of product following write-off.
Key Responsibilities :
manage any required product returns to site.
off across required functions
time new product importation, free samples, clinical trial deliveries, Tender samples etc
Manage the scheduling of subcontract packing, the physical provision of required materials and communication back into Supply Chain / Commercial of product availability.
Ensure visibility of inventory to Supply Chain throughout repacking process.
Basic qualifications : Customer Service
Safety, Quality, and Compliance
Preferred qualifications :
8 years above solid Customer Service and Logistics experience.
Why GSK? :
At GSK, our mission is to improve the quality of human life by enabling people to do more, feel better and live longer. Our three world-
leading businesses research and deliver innovative medicines, vaccines and consumer healthcare products. We need a talented and motivated workforce to deliver against our strategy.
To achieve this, we strive to attract the best people and to create an environment that empowers and inspires.