Customer Supply Representative
8 San Chong Rd), Taipei

NXP Semiconductors N.V. enables secure connections for a smarter world, advancing solutions that make lives easier, better, and safer.

As the world leader in secure connectivity solutions for embedded applications, NXP is driving innovation in the automotive, industrial & IoT, mobile, and communication infrastructure markets.

Built on more than 60 years of combined experience and expertise, the company has approximately 30,000 employees in more than 30 countries and posted revenue of $9.41 billion in 2018.

The role consists of a varied workload, the most significant elements being :

  • Supply chain expertise : planning, manufacturing, order management, combined with customer service, assertive advocate for the customer within NXP and able to balance needs of the customer with needs of NXP
  • Develop and maintain a professional and positive working relationship with key customer contacts at all times
  • Perform regular face-to-face business reviews with counter parts at all key customers to discuss performance, order coverage, review lead-
  • times and forecast, and resolve supply issues.

  • Analytic skills analyze performance to find trends, cause, and use to develop improvement strategies. Identify business process improvement opportunities that optimize efficiency and / or improve service and make them visible to the Team.
  • Problem solving more than report an issue, uses appropriate knowledge, tools, and methods to solve problems.
  • Implement and review service improvement action plans per customer in line with CSC roadmaps
  • Maintain regular dialogue with key partners within Account Management, CSCS, Product Planning Fulfilment (PPF, W&D, Business Lines and Support Teams ensuring that relevant customer information is shared and acted upon promptly
  • Establish regular contact with counterparts throughout the CSC Network.
  • Process customer orders efficiently and pursue the customer for increased order coverage where gaps exists compared to lead-
  • time, forecast or contract data

  • Input, review and adapt the customer sales forecasts in supply chain management systems in line with defined procedures.
  • Expedite urgent shipments to customer’s premises
  • Maintain Customer Programs inventories in line with policy and procedure, and escalate any deviations to CSC manager / CSC Team Lead, Business Lines and Customers
  • Execute tasks to support tactical sales initiatives including, pull-forward of mismatched delivery commitments, promotion of product availability, and driving fast and positive responses to un-
  • forecast / off-contract enquiries from customers

  • Fully manage, communicate and deploy process steps to transfer order-book, forecast and customer information within the CSC and sales network.
  • Promptly resolve customer complaint, return and invoice query requirements
  • Actively support the team arrangements for backup and responsiveness to all customers.
  • Ensure customer issues and any other significant customer intelligence relating to business opportunities are escalated in a timely manner to Account Management, CSC manager / CSC Team Lead.
  • Manage time to ensure the required tasks are performed as scheduled in the areas of order fulfilment, customer programs, and invoice and stock reconciliation.
  • Plan, communicate and adjust customer order-book and forecast requirements to fulfil new design-ins, design version changes, and end-of-life.
  • Support assigned tasks and projects as agreed with CSC manager / CSC Team Lead.
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