Main Tasks & Responsibilities :
Carries out day to day routine repair / maintenance instrument work. 日常儀器維護和維修工作
Installs equipment at customer's facility to ensure full functionality according to specifications. 在客戶便利時安裝儀器 確保依據說明書實現所有功能
Sales of Service Contracts. 勞務收入契約
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs. 協同工程部 客戶服務及其他人員解決問題 加快維修進度
Maintains records of performance reports. 維護服務報告記錄
Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product. 通過現場調查 工程變化和整體產品知識創造服務手冊和報告
Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including team members, customers as well as distributors. 對員工 客戶及經銷商進行安全操作儀器的培訓和技巧的展示
Assists in the yearly budget exercise for Technical Service. 協助技術服務部的年度預算
Management of spare parts 零配件的管理
Interact with customers to resolve product or service problems by clarifying the customer's inquiry and complaints. 透過澄清客戶的詢問與投訴 與客戶互動以解決產品或服務之問題
Reporting and communicating problems with global service center of respective BA to determine the cause of the problem;
expediting correction or adjustment; following up to ensure resolution and execution of required corrective actions. 與各BA之全球服務中心匯報及溝通問題 以確認問題原因 加快更正或調整 及後續追蹤以確認必要之糾正措施的決定和執行
Timely report customer complaints / problems to global case management tool seeking for the cause of the problem; expediting correction or adjustment;
following up to ensure resolution and execution of required corrective actions to fulfill customer needs.
Education 教育背景 :
Minimum qualification required is diploma in Electronic Engineering, Mechanical Engineering or Biomedical Engineering. 電子電機, 機械, 或醫工大專及以上學歷
Specific Knowledge & Skills 專業知識與技能 :
1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 解決實踐操作問題及各種突發事件
2. Able to handle computer Operating System such as Window NT and DOS.熟練操作電腦
Who we are Roche Diagnostics Ltd. Taiwan is currently looking for candidates who like to work in a dynamic, challenging environment that capitalizes on their strengths and abilities.
Roche is an equal opportunity employer.